Trustee’s Fund spending. Tangentially, Special Trustee’s funding was mentioned as
an option regarding a potential donor’s provision for matching funds to support specific
projects at North Library.
Third, LPL’s old truck has been inoperable for several months, making it challenging
for Maintenance staff to transport messy, large, or awkward cargo as required for their
work. This has led to employees using their personal vehicles. Concerns for safety
and potential legal repercussions were raised. Requests to participate in the City’s
vehicle leasing program and utilization of Capital Equipment funding were discussed.
Board Retreat Planning
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4
A Board Retreat is planned for February 17, 2024 at the Nature Place from
8:30am-12:30 p.m. Ms. Grant reviewed proposed topics and invited input from the
group, noting topics not covered at the retreat may be added to a future COW meeting
agenda.
Patron Relations Needs
Balancing access with safety is paramount in providing a welcoming environment for all
users. Currently, the City has no permanent solution for the unhoused population in La
Crosse. Largely because of this challenge, especially during cold months, the Library
is seeing a significant increase in escalating, distressing, or disruptive behaviors. The
situation has inflated the number of responses from Patron Relations and Managers,
as well as EMS, Crisis Team, and Police. This is taking up a great deal of time,
preventing completion of other work.
Ms. Grant proposed that, on a temporary basis over the winter months, LPL hires a
contracted security option utilizing an unspent portion of salaries budget. Talon
Security is being considered and is different from the contracted security company
used in the past. Talon staff are certified and trained in de-escalation strategies,
behavioral health issues, as well as multi-age/teen behavior management. Talon
provides services for a number of local events, organizations, businesses, medical
and mental health facilities. Talon company comes highly recommended by other City
departments.
Concerns that the presence of uniformed security may have a negative effect on
access and patrons were expressed. The fundamental importance of supporting staff
and providing a safe space was also voiced. Ms. Grant will contact Talon and provide
additional information at the regular December meeting.
Board President Sue Anglehart expressed continued frustration at the lack of a viable
long-term solution, emphasizing the need for the City to act.
While the City and County are working on a five-year response and prevention plan,
those solutions are at least a year away. In addition to LPL staff working with County
Crisis on increased presence and training, library leadership seeks seasonal security
as a temporary strategy.
Adjournment at 6:53 p.m.